Associate Director of Compliance

San Francisco, CA
Full Time
Property Management
Senior Manager/Supervisor

Job Summary: The Associate Director of Compliance ensures regulatory and compliance requirements are met for all properties owned and/or managed by Chinatown Community Development Center. The Associate Director ensures prompt contract renewals with various agencies (HUD, SFHA, etc.) to maximize revenue. They are the point of contact with regulatory agencies and SFHA. They ensure CTCAC and other regulatory trainings for staff are provided. The ideal candidate will have extensive knowledge of local, state, and federal affordable housing requirements as well as strong leadership and communication skills as well as an adept attention to detail. This position requires an individual with excellent judgment in problem solving, who thrives in a stressful and active team environment.

Status: Full-time, Exempt, Regular
Location: Chinatown Neighborhood, San Francisco
Hours: Work From Home Eligible, Monday through Friday, general business hours
Salary: $114,950 - $121,000 annually; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

Auditing and Reporting

Supervise internal and external monitoring and auditing of policies and regulatory agreements, procedures regarding waiting list, resident files, filing systems, initial and annual income certifications for regulatory compliance with rent limits, utility allowances, income limits, and occupancy standard based on regulatory and program requirements and respond/update internal leadership and external government entities.
Working with Property Management, Compliance, and Asset Management staff to ensure consistent and precise portfolio-wide reporting (recertifications, demographics, etc.) is completed timely, as needed, and provide to Deputy Director of Operations and internal leadership staff
Develop and implement forms, reports, manuals, policies, procedures, and systems to monitor affordable housing compliance and ensure site staff and supervisors are in compliance with applicable regulatory and funding programs relating to property management compliance.

Revenue Management

In close collaboration with Deputy Director of Operations, manage revenue budgeting for portfolio of owned and/or managed properties.
Track dates, deadlines, and payment processing for all subsidy contracts and agreements with HUD, SFHA, HSH, and similar agencies; oversee submission, consulting with other departments such as asset management and housing development, of contract renewals and increases to maximize revenue per CCDC’s directives.

Programs and Monitoring

Supervise SRO Families Rental Subsidy program for adherence to regulatory requirements and ensure occupancy is meeting program standards
Lead internal monitoring and auditing of all residents initial and annual income certifications for accuracy and compliance with applicable regulatory agencies, and applicable program requirements.
Coordinate between the Compliance and Property Management teams on the processing and approvals of reasonable accommodations and modifications.
Establish, monitor, and provide leadership of compliance standards, policies/ procedures.
Monitor effective execution of, engage with, and respond to requests of regulatory programs, including Small Sites, HCD, HUD, TCAC and engage with

Supervision, Oversight, and Subject Matter Expert

Recruit, interview, and hire for job vacancies of directly supervised positions and participate in interview panels for other CCDC job vacancies.
Maintain expert knowledge of affordable housing regulations, legislation, and issues that may impact property management operations, act as a resource to Deputy Director of Operations, other organizational leadership, and all staff on compliance matters, and meet, as needed with cross-department staff to provide knowledge and team updates
Serve as the organization liaison and representative, maintain effective working relationships with with regulatory agencies and their representatives, and attend their industry and regulatory agency meetings as required and appropriate.
Establish and lead compliance training program for Property Management staff

System and Procedures

Provide expert-level Yardi Software support to Property Management staff as needed.
Working with Property Supervisors and Staff, oversee and manage the process for new move-ins: Review and approve move in files to ensure compliance with all applicable regulatory restrictions; conduct a post move-in file audit to ensure completeness and accuracy; and complete all necessary data entry related to the move-in in Yardi.

Other

Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Other duties as assigned

What You Bring

Strong familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
Knowledgeable and verifiably trained in Tax Credit programs (TCAC, CDLAC, HCD, HUD, County and City of San Francisco)
Ability to work collaboratively with different levels of management and government agencies
Accuracy and high level of detail-orientation with excellent follow-through skills
Capacity to work independently and exercise own judgment in problem-solving
High level of motivation, initiative, and flexibility
Ability to work under pressure and meet deadlines
Willingness and ability to travel to different sites within San Francisco
Sensitivity to challenges facing low-income and monolingual tenants
Ability to work with people of diverse social and ethnic backgrounds

Education and Experience (Minimum Qualifications)

Minimum of seven (7) years’ experience in monitoring Tax Credit programs
Seven (7) years’ experience in property management/compliance management /asset management
Three (3) years' of supervisory experience
Certified Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS)
Knowledge of TCAC, HUD, MOHCD, HCD, and other guidelines/programs
Excellent organizational, administrative, financial, and communication skills (written and oral)
Demonstrated experience with low-income populations
Advanced knowledge in Microsoft Word, Excel, Outlook and Yardi Voyager

Preferred Qualifications

Bachelor’s degree or comparable experience
Experience working in affordable housing properties with multiple layers of funding
Experience working in the nonprofit sector

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