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Resident Services Coordinator - Tenderloin Family Housing & Golden Gate Apartments
  • San Francisco, CA
  • Full Time
  • Program
  • Mid Level

Job Summary:

The Resident Services Coordinator provides support to a diverse group of residents, mainly families, single adults and seniors - at 2 family properties in the Tenderloin and Western Addition neighborhoods.  The position requires a motivated and resourceful person, who shows sensitivity to helping address the needs of a diverse, ethnic, and low income population; has excellent service coordination, team-building and community organizing skills; and thrives in a relatively independent work environment in a team setting with other providers. This is a floater position where the person provides services at two sites.

Status: Full-time, Nonexempt

Location: San Francisco

Hours: Monday through Friday, 9:00am to 5:30pm, plus some nights and weekends

Salary: $30.26 - $31.85 per hour; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions:

  • Offer on-going supportive services to residents including case management, information and referral, housing stability assistance, leading coordination with Property Management and other third party providers
  • Collaborate with onsite staff, other CCDC departments, and city funders
  • Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
  • Create and implement programming at the property with a focus on aging-in[1]place, health & wellness, and educational workshops
  • Build, maintain, and monitor relationships with social service agencies to bring additional programming to the property
  • Provide technical assistance, staffing support and translation services to all resident groups
  • Support residents facing housing stability issues including applying for rental assistance.
  • Lead other resident services teams projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
  • Filed resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Mangement meetings and communication.
  • Order and physically shop for and purchase program supplies
  • Triage with multiple CCDC departments to support residents involved in relocation
  • Gather, track and provide information for city mandated reporting

General Job Responsibilities:

Case Work/ Information and Referral /Housing Education:

  • Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
  • Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
  • Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable.​​​​
  • Develop on-going cooperative network of government and social service agencies
  • Serve as an advocate and liaison for residents with service agencies and/or property management
  • Work in partnership with residents on their rights and responsibilities as tenants
  • Work on site relocation projects, supporting residents to ensure continuum of care- Triage with multiple CCDC departments to support residents involved in relocation

Resident Community Building

  • Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
  • Provide mediation between residents when needed to support resident leadership and empowerment through resident volunteerism or existing resident groups
  • Work with property staff and residents to develop and implement activities and systems that promote safety and security
  • Educate and/or link residents to community/neighborhood projects that impact their quality of life
  • Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues
  • Support resident leadership and empowerment by providing technical assistance to Resident Council, if applicable, and work with residents to recruit and sustain volunteers for programs

Administrative Support

  • Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
  • Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
  • Provide information for and/or assist with writing grant applications
  • Conduct resident surveys to measure programs
  • Create monthly calendar of events and activities, and produce outreach flyers and quarterly newsletters
  • Assist in recruiting and supervising volunteers
  • Assist Resident Services team and at organization events
  • Attend meetings and trainings

Other

  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned

Knowledge, Skills, and Experience:  

  • General understanding of, and sensitivity to, issues related to multigenerational communities, family dynamics, senior and youth needs, mental health, and aging amongst very low-income populations
  • Strong analytical, problem-solving, and follow-through skills
  • Ability to collaborate with other social service agencies
  • Capacity to operate independently, take initiative, and exercise independent judgment
  • Ability to maintain confidentiality of information
  • Ability to remain professional in stressful situations
  • Ability to work effectively with culturally diverse populations

Minimum Qualifications: 

  • Academic qualifications:
    • Bachelor’s Degree in Social Work or related field and two (2) years experience in providing direct services in the form of information,referrals, and/or linkages to community and public resources to low[1]income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
    • High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low[1]income populations as well as experience in developing, organizing, and implementing group activities
  • Ability to communicate verbally and in writing
  • Ability to work effectively with culturally diverse populations
  • Knowledge of, and sensitivity to, the needs of low-income people

Preferred Qualifications:  

  • Experience working in a non -Supportive Housing environment, including working with on-site Property Management to promote housing stabilization
  • Experience working within a Harm Reduction Model
  • Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
  • Prior experience measuring program outcomes
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