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Resident Services Coordinator - 1005 Powell & Float (Bilingual)
  • San Francisco, CA
  • Full Time
  • Program
  • Mid Level
Job Summary:

The Resident Services Coordinator provides services to a diverse group of residents throughout CCDC’s housing portfolio. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS, and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs. This is a floater position where the person provides services at multiple sites, including 50% at 1005 Powell and 50% at other properties as assigned. 
 

Status: Full-time, Nonexempt

Location: Chinatown neighborhood, San Francisco

Hours: Monday through Friday, 9:00 a.m. to 5:30 p.m. plus some nights and weekends

Salary:  $28.60 - $30.11 per hour; Comprehensive benefits 

Schedule: Weekly Schedule. Hybrid (1-2 days remote). 

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do:
  • Complete initial and ongoing outreach to residents inviting them to access services, as needed, including light case management, information and referral, housing stability assistance, coordination with Property Management and other third party providers
  • Provide support across the Resident Services team and the diverse residents residing in CCDC’s housing portfolio, as assigned by a referral system; both site-based placement (up to three months) and one-time (an event or outreach) support can be provided. 
  • Provide resident-centered direct services such as general information, referrals, translation/interpretation assistance and service connections to local social service and government agencies
  • Collaborate with Resident Services team members to create, implement, lead and evaluate programming/activities/events at the properties including a focus on aging-in-place, health educational workshops, and resident empowerment
  • Collaborate with onsite staff, other CCDC departments, and city funders
  • Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
  • Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
  • Support residents to access clinical support including referring to the Resident Services Wellness Team or Adult Protective Services 
  • Work on other resident services projects such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), holiday events and greening activities
  • Support resident leadership and empowerment through volunteerism and Educate and/or link residents to community/neighborhood projects that impact their quality of life, so they may provide input
  • Complete administrative functions such as case notes, intake, and data entry in RS database and other paperwork as needed
Other
  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned
What You Bring:
  • Ability to work with people from ethnically and socio-economically diverse backgrounds  
  • Sensitivity to issues facing elderly and disabled populations  
  • Strong inter-personal and effective communication skills 
  • Ability to work independently as well as in a team structure 
  • Genuine enthusiasm for meeting, motivating, and involving people in community activities 
Education and Experience (Minimum Qualifications):
  • Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or 
  • High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities 
  • Bilingual and biliterate in English/Chinese 
  • Experience working with older adults 
  • Experience working with adults with mental health and or substance abuse issues 
  • Knowledge of, and sensitivity to, the needs of low-income population 
  • Ability to travel and coordinate services for several buildings in San Francisco 
  • Demonstrated knowledge and commitment to community organizing as a tool to increase resident engagement and leadership development 
Preferred Qualifications:
  • Knowledge of local resources and public benefits assistance 
  • Experience providing services to older adults and adults with substance use/mental health needs  
  • Experience delivering services to SRO resident communities  
  • Experience working with on-site Property Management to promote community wellness 
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