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Intensive Case Manager (Bilingual in Cantonese)
  • San Francisco, CA
  • Full Time
  • Program
  • Mid Level

Job Summary: The Intensive Case Manager provides clinical intensive and comprehensive case management services in Cantonese and English to a diverse set of very low-income residents of the RAD apartments owned and managed by Chinatown CDC with SF Housing Authority subsidies. This position requires a motivated and resourceful person with the capacity to practice sensitivity to help address the needs of a diverse ethnic and vulnerable community through a trauma informed approach. This position is ideal for an individual who has a lens for social justice and equity for marginalized communities of color particularly the Chinese and Black /African American communities. This position is ideal for an individual with an interest in social work, mental health, affordable housing, and non-profit work.

Status: Full-time, Nonexempt, Regular

Location: Chinatown and North Beach neighborhood, San Francisco

Hours: Monday through Friday, 9:00a.m. - 5:30p.m., plus some nights and weekends; flexible hours as needed

Salary: $31.20 - $32.85 per hour; Comprehensive Benefits

Schedule: Weekly Schedule. Hybrid (1-2 days remote)

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

  • Complete regular outreach and provide intake and assessments to new residents, inviting them to access services, as needed
  • ​​​​​​Provide on-going bilingual intensive case management including assistance with setting up medical and health appointments, creating service and housing stabilization plans, supporting site programming, employment services, and creating service plans.  
  • Utilize evidence-based clinical skills and practices, including, but not limited to motivational interviewing, de-escalation, conflict resolution 
  • Is part of an interdisciplinary care team supporting residents onsite  
  • Deal with housing stability issues and mediation with property management  
  • Help organize, attend, and lead interdisciplinary and interagency meetings and events with residents and community partners  
  • Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary 
  • Coordinate with our Clinical Director, APS, CPS, Crisis Mobile Support, and/or law enforcement for immediate medical support, domestic violence, Tarasoff, or other site safety concern 
  • Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules  
  • Perform wellness and emergency safety checks as needed  
  • Support and work closely with Resident Services Coordinators, Community Engagement Managers and other leadership to provide and coordinate ongoing supportive services  
  • With the Community Engagement Managers and Resident Services Manager, coordinate housing stability issues and mediation with property management and the SFHA. 
  • Helps organize and attend interdisciplinary and interagency meetings with residents 
  • Alongside Resident Services Manager as lead, attend Property Management and Resident Services coordination meetings and provide follow up resources and support 
  • In collaboration with the Clinical Di appropriate clinical support and referrals to Wellness Team 
  • Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals  
  • Field resident questions on operational protocols and procedures including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication.  

What You Will Do

  • Conduct bilingual intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents 
  • Provide assistance and referrals to support residents to obtain or maintain benefits, increase income, and connect with community resources 
  • Work in collaboration with Property Management and the Housing Authority on housing stability issues and recertifications  
  • Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules  
  • Work with the Youth Team and Resident Services Coordinator to provide/coordinate services, events and activities that strengthen families  
  • Maintain resident files on all services provided, including intakes, needs assessments, annual and updated service plans, referrals, and outcomes  
  • Track resident services data in multiple databases on a regular basis  
  • Complete mandated MOHCD service reports, grant reports, activities budgets, program files, and other paperwork  
  • Assists residents with harm reduction practices such as accessing needle exchange programs  
  • Provide information for and/or assist with writing grant applications  
  • Conduct resident surveys to measure program goals and outcomes 
  • Participate in regular case conferences with the Intensive Case Manager team and Clinical Director 
  • Facilitate risk evaluation to determine the acuity degree and urgency of the resident’s circumstances and appropriate level of intervention required 
  • Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary 
  • Coordinate with our Clinical Director, APS, CPS, Crisis Mobile Support, and/or law enforcement for immediate medical support, domestic violence, Tarasoff, or other site safety concern 
  • Provide conflict mediation support between residents and between residents and Property Management 
  • Perform health and wellness checks, as needed 
  • Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes 
  • Track resident services data in multiple databases on a regular basis 
  • Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork 
  • Attend meetings (PM/RS site, RS Team, Programs, All Staff) and mandatory trainings 

Other 

  • Embody Chinatown CDC’s values (respect & compassion, empowerment, teamwork) 
  • Contribute to a safe and supportive work environment 
  • Follow policies, procedures, and safe work practices 
  • Other duties as assigned 

What You Bring

  • General understanding of, and sensitivity to, issues related to trauma informed care, substance use, mental health, and aging in place amongst very low-income, vulnerable populations, especially among the monolingual Chinese communities.
  • Fluency in writing and reading Chinese and speaking Cantonese
  • Strong analytical, problem-solving, and follow-through skills
  • Ability to collaborate with other social service agencies
  • Ability to maintain confidentiality of information
  • Capacity to operate independently, take initiative, and exercise independent judgment
  • Ability to remain professional in stressful situations
  • Ability to work effectively with culturally diverse populations
  • Experience working on an interdisciplinary team  

Education and Experience (Minimum Qualifications)

  • Bachelor’s degree in social work or related field
  • Three years of experience providing intensive case management services and referrals to low-income individuals, seniors and families with mental health and substance use histories
  • Two years of experience working in resident services with knowledge of property management
  • Bilingual and biliterate in English and Chinese (Cantonese)
  • Knowledge of, and sensitivity to, the needs of low-income populations
  • Experience with crisis de-escalation and the harm-reduction model

Preferred Qualifications 

  • Master’s degree of social work or related field
  • Five years of experience in providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues
  • Three years of experience working with families in public housing
  • Experience with support or psychoeducational groups
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