Job Summary: The Bilingual Intensive Case Manager (Cantonese/English) provides clinical intensive and comprehensive case management services to a diverse set of very low-income senior and disabled residents of RAD apartments owned and managed by Chinatown CDC with SF housing Authority subsidies. This position requires a motivated and resourceful person with the capacity to practice sensitivity to help address the needs of a diverse ethnic and vulnerable community through a trauma informed approach. This position is ideal for an individual who has a lens for social justice and equity for marginalized communities of color particularly the Chinese and Black /African American communities. This position is ideal for an individual with an interest in social work, mental health, affordable housing, and non-profit work.

Status:  Full-time, Nonexempt, Regular
Location: 990 Pacific/227 Bay
Hours: Monday through Friday, 9:00a.m.-5:30p.m., plus some nights and weekends
Salary: $30.15 - $31.73 per hour; Comprehensive Benefits

The Organization:  A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

• Complete regular outreach and provide intake and assessments to new residents, inviting them to access services, as needed
• Provide on-going bilingual intensive case management including assistance with setting up medical and health appointments, creating service and housing stabilization plans, and supporting site programming
• Utilize evidence-based clinical skills and practices, including, but not limited to motivational interviewing, de-escalation, conflict resolution
• Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary, coordinating with APS, CPS, Crisis Mobile Support, and/or law enforcement, as well as our Clinical Director, for immediate medical support / domestic violence / Tarasoff/ or other site safety concern
• Support and work closely with Resident Services Coordinators, Community Engagement Managers and other Leadership to provide and coordinate ongoing supportive services
• With the CEMs and RSM, coordinate housing stability issues and mediation with property management and the SFHA.
• Helps organize and attend interdisciplinary and interagency meetings with residents
• Alongside RSM as lead, attend Property Management and Resident Services coordination meetings and provide follow up resources and support

• Conduct bilingual intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents
• Provide assistance and referrals to support residents to obtain or maintain benefits, increase income, and connect with community resources
• Work in collaboration with Property Management and the Housing Authority on housing stability issues and recertifications
• Participate in regular case conferences with the ICM team and Clinical Director
• Facilitate risk evaluation to determine the acuity degree and urgency of the resident’s circumstances and appropriate level of intervention required
• Provide conflict mediation support between residents and between residents and Property Management
• Perform health and wellness checks, as needed
• Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
• Track resident services data in multiple databases on a regular basis
• Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
• Assist Resident Services team at organization events
• Attend meetings (PM/RS site, RS Team, Programs, All Staff) and mandatory trainings

• Embody Chinatown CDC’s values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and supportive work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

• General understanding of, and sensitivity to, issues related to trauma informed care, substance use, mental health, and aging in place amongst very low-income, vulnerable populations, especially among the monolingual Chinese communities.
• Fluency in writing and reading Chinese and speaking Cantonese
• Strong analytical, problem-solving, and follow-through skills
• Ability to collaborate with other social service agencies
• Ability to maintain confidentiality of information
• Capacity to operate independently, take initiative, and exercise independent judgment
• Ability to remain professional in stressful situations
• Ability to work effectively with culturally diverse populations
• Experience working on an interdisciplinary team

• Three years of experience providing intensive case management services and referrals to low-income individuals, seniors and families with mental health and substance use histories
• Two years of experience working in resident services with knowledge of property management
• Bilingual in Cantonese and English
• Knowledge of, and sensitivity to, the needs of low-income populations
• Experience with crisis de-escalation and the harm-reduction model

• Five years of experience in providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues
• Three years of experience working with families in public housing
• Experience with support or psychoeducational groups