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Associate Director of Compliance
  • San Francisco, CA
  • Full Time
  • Property Management
  • Senior Manager/Supervisor

 Job Summary: The Associate Director of Compliance ensures regulatory and compliance requirements are met for all properties owned and/or managed by Chinatown Community Development Center. The Associate Director ensures prompt contract renewals with various agencies (HUD, SFHA, etc.) to maximize revenue.  They are the point of contact with regulatory agencies and SFHA.  They ensure CTCAC and other regulatory trainings for staff are provided. The ideal candidate will have extensive knowledge of local, state, and federal affordable housing requirements as well as strong leadership and communication skills as well as an adept attention to detail. This position requires an individual with excellent judgment in problem solving, who thrives in a stressful and active team environment.

Status: Full-time, Exempt, Regular
Location: Chinatown Neighborhood, San Francisco
Hours: Work From Home Eligible,  Monday through Friday, general business hours
Salary: $122,542 - $128,992 annually; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

  • Develop and implement forms, reports, manuals, policies, procedures, and systems to monitor affordable housing compliance and ensure site staff and supervisors are in compliance with applicable regulatory and funding programs relating to property management compliance.
  • Lead internal monitoring and auditing of all residents’ initial and annual income certifications for accuracy and compliance with applicable regulatory agencies, and applicable program requirements. 
  • Monitor effective execution of, engage with as necessary, and respond to requests of regulatory programs, including Small Sites, HCD, HUD, TCAC  
  • Oversee marketing efforts and the compliance portion of unit lease up 
  • Establish and lead compliance training program for Property Management staff. 

What You Will Do

Auditing and Reporting

  • Supervise internal and external monitoring and auditing of policies and regulatory agreements, procedures regarding waiting list, resident files, filing systems, initial and annual income certifications for regulatory compliance with rent limits, utility allowances, income limits, and occupancy standard based on regulatory and program requirements and respond/update internal leadership and external government entities.
  • Work with Property Management, Compliance, and Asset Management staff to ensure consistent and precise portfolio-wide reporting (recertifications, demographics, etc.) is completed timely, as needed, and provide to Deputy Director of Operations and internal leadership staff. 

Revenue Management

  • In close collaboration with Senior Director of Asset Management, work on revenue budgeting for portfolio of owned and/or managed properties. 
  • Track dates, deadlines, and payment processing for all subsidy contracts and agreements with HUD, SFHA, HSH, and similar agencies; oversee submission, consulting with other departments such as Asset Management and Housing Development, of contract renewals and increases to maximize revenue per CCDC’s directives. 
  • Oversee the application process, including unit designations, to meet and maximize revenue for lease-up schedules 

Programs and Monitoring

  • Supervise SRO Families Rental Subsidy program for adherence to regulatory requirements and ensure occupancy is meeting program standards
  • Establish, centralize, and monitor waitlists (including referrals from SFHA and HSH) in Yardi and DAHLIA for adherence of marketing to maximize occupancy per CCDC’s directives and regulatory compliance. 
  • Coordinate between the Compliance and Property Management teams on the processing and approvals of reasonable accommodations and modifications. 
  • Establish, monitor, maintain, and provide leadership of compliance standards, policies and procedures 

Supervision, Oversight, and Subject Matter Expert

  • Recruit, interview, and hire for job vacancies of directly supervised positions and participate in interview panels for other CCDC job vacancies. 
  • Supervise and support the Compliance Specialist's team’s performance and calendaring, monitoring, evaluations, and training needs; upholding a high degree of professional integrity, model leadership, and set communication expectations with team and all organization staff. 
  • Maintain expert knowledge of affordable housing regulations, legislation, and issues that may impact property management operations, act as a resource to Senior Director of Property Operations, other organizational leadership, and all staff on compliance matters, and meet, as needed with cross-department staff to provide knowledge and team updates. 
  • Maintain effective working relationships with with regulatory agencies and their representatives, and attend their industry and regulatory agency meetings as required and appropriate. 
  • Oversee, identify, and create Compliance trainings and materials for property staff. 

System and Procedures

  • Provide expert-level Yardi Software support to Property Management staff as needed. 
  • ​​​​​​​Manage and submit annual welfare exemption and ensure CCDC’s managed and third-party managed properties submit same on a timely basis. 
  • Develop tracking system and maintain accurate, up-to-date rent and income schedules for all properties, and recommend rent increases and utility allowance changes. 
  • Working with Property Supervisors and staff, oversee and manage the process for new move-ins: Review and approve move in files to ensure compliance with all applicable regulatory restrictions; conduct a post move-in file audit to ensure completeness and accuracy; and complete all necessary data entry related to the move-in in Yardi. 
  • Assume responsibility for marketing and lease-ups of new and existing properties. Oversee the application intake and logging of applications during the lease-up period to ensure all applications are accounted for and properly logged on a waiting list. 

Other

  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned

What You Bring

  • Strong familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
  • Knowledgeable and verifiably trained in Tax Credit programs (TCAC, CDLAC, HCD, HUD, County and City of San Francisco)
  • Ability to work collaboratively with different levels of management and government agencies
  • Accuracy and high level of detail-orientation with excellent follow-through skills
  • Capacity to work independently and exercise own judgment in problem-solving
  • High level of motivation, initiative, and flexibility
  • Ability to work under pressure and meet deadlines
  • Willingness and ability to travel to different sites within San Francisco
  • Sensitivity to challenges facing low-income and monolingual tenants
  • Ability to work with people of diverse social and ethnic backgrounds

Education and Experience (Minimum Qualifications)

  • Minimum of seven (7) years’ experience in monitoring Tax Credit programs
  • Seven (7) years’ experience in property management/compliance management /asset management
  • Three (3) years' of supervisory experience
  • Certified Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS)
  • Knowledge of TCAC, HUD, MOHCD, HCD, and other guidelines/programs
  • Excellent organizational, administrative, financial, and communication skills (written and oral)
  • Demonstrated experience with low-income populations
  • Advanced knowledge in Microsoft Word, Excel, Outlook and Yardi Voyager

Preferred Qualifications

  • Bachelor’s degree or comparable experience
  • Experience working in affordable housing properties with multiple layers of funding
  • Experience working in the nonprofit sector 
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