Job Summary: The on-site Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff.  S/he is responsible for ensuring the building(s) comply with funding agency regulations.  The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations.  S/he must understand and be sensitive to the issues that face low-income residents in public housing and practice sound personnel and building management practices.

Status: Full-time, Exempt, Regular

Location: Chinatown neighborhood, San Francisco

Hours: Monday through Friday, regular business hours; Perform nightly duties (approximately 30 minutes per day), and on-call 24 hours daily for building emergencies

Salary: $69,811 - $73,485 ; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

Property Management

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Responsible for enforcing lease agreement and house rules
• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
• Create/manage files for all residents and maintain coordination of applicant referrals with San Francisco Housing Authority
• Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
• Complete annual income re-certifications and perform annual unit inspections
• Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors
• Collect rents and security deposits, and make bank deposits
• Monitor site budget and report variances to Supervisor
• Attend resident meeting and make property management related announcement
• Participate in rehab/construction/ relocation team meeting
• Perform nightly security check on building floors (approximately 30 minutes per day) and lock up common areas as needed/or in the case of an emergency  
• Separate recyclables, compostable, and landfill trash when needed  
• Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outage, serious injury, medical emergency  
• Respond to all telephone calls; otherwise, return calls as soon as possible  
• Reside in resident manager unit and stay every night while on duty  
• Clean building entrance, hallway, and community areas when needed

Tenant Relations

• Orient new residents to building site, policies and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Meet with on –site Resident Services Coordinator (s) weekly to review resident case(s)
• Forward any reasonable accommodation request and fair housing complaints in a timely fashion to 504 Coordinator
• Prepare tenant files for eviction procedures
• Attend Monthly resident meetings.

Building safety

• Conduct daily building walk-through with the Maintenance Staff
• Report regularly to Supervisor on status of building’s physical condition, program, staff and residents
• Report incident/ injury that occur on or around the property
• Follow the organization’s and Property Management policies and procedures, including safe work practices
• Attend bi- monthly safety committee meeting
• Contribute to a safe and pleasant working environment
• Perform other duties as assigned

Supervisory

• Supervise, train and oversee the work of all staff supervised
• Train and supervise staff in building and emergency procedures, resident rules, and record keeping
• Develop, monitor, and maintain the building(s)’ budget(s)
• Write and conduct performance reviews for staff supervised
• Develop annual work goals for staff supervised
• Recruit, interview, and hire supervised position vacancies
• Ensure staff know and follow safe work practices and policies

Financial Responsibility and Authority

• Develop, monitor, and maintain the property budget
• Ability to explain negative variances on monthly income statements.
• Process, Code and Approve Accounts Payable
• Oversee and reconcile petty cash
• Oversee expenditures for resident functions

Other

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe, sanitary and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

Knowledge, Skills, and Experience:

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Ability to deescalate resident conflicts and address concerns
• Good written and verbal communication skills
• Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
• Willingness to perform varied tasks

Minimum Qualifications:

• Three (3) years’ experience in affordable residential property management
• Three (3) years prior supervisory experience
• Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
• Basic knowledge of landlord tenant issues and conflict resolution.
• Knowledge of Fair Housing, ADA, and 504 compliance related issues
• Ability to interact with government agencies, other service providers, and the community
• High School diploma or GED equivalent
• Excellent administrative, organizational and written/verbal communication skills
• Sensitivity to issues facing homeless, disabled, elderly, family and other diverse population
• Familiarity with the neighborhood of the work site
• Knowledge of specific machinery and/or technology

Preferred Qualifications:

• Familiarity with diverse neighborhoods
• BA/BS Degree or equivalent in a related field
• Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), California Certified Residential Manager (CCRM) or other equivalent designations
• Bilingual in English and Chinese or Spanish or Russian