View All Jobs View Our Website
Director of Property Management
  • San Francisco, CA
  • Full Time
  • Property Management
  • Senior Manager/Supervisor

Our Values: Chinatown CDC wants to hire, support, and develop good people.  The values of respect, compassion, empowerment, and teamwork represent the core principles we stand for and believe in at Chinatown CDC. We are a place-based organization that has compassion and respect for each other, our residents, and our community members. We build a powerful coalition of advocates and supporters who contribute their own voices in the community. We strengthen communities through teamwork and encourage individuals to learn, share ideas, and exchange knowledge, both within Chinatown CDC and beyond. Chinatown CDC strives to recruit, support, and cultivate talented individuals.

Job Summary: The Director of Property Management (DPM) oversees all aspects of property management activities for Chinatown CDC’s portfolio. The DPM ensures that the operations of all properties are in compliance with the standards and expectations of all regulatory agencies and CCDC policies. This position is responsible for the portfolio’s financial performance, along with monitoring and directing all management-related activities. They work cross-functionally and collaboratively with Facilities, Compliance, Resident Services, Housing Development, Asset Management, and Fiscal leadership teams, along with serving as member of CCDC’s Management Team.

Status: Full-time, Exempt, Regular
Location: Chinatown neighborhood, San Francisco
Hours:  Monday to Friday, general business hours
Salary: $150,100 - $158,000 annually; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. 

What You Will Do

Essential Functions

  • Oversee operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
  • Ensure that all properties are managed and maintained consistent with financial, physical, regulatory and social goals, standards and requirements of CCDC, its partners and mission
  • Maintain oversight of the Associate Director of PM and Facilities, PM Administrator, Legal Administrative Coordinator, Billing Specialist, and Data and Finance Manager and provide general supervision to other property management staff
  • Coach and develop direct and indirect PM staff
  • Ensure that policies and procedures are regularly updated and followed
  • Set culture of excellence in Property Management, oversee training and onboarding
  • Coordinate with Resident Services, Asset Management, Finance and Housing Development departments
  • Assure that the Department’s work aligns with Chinatown CDC values
  • Help set culture of collaboration and teamwork among staff and between teams

Property Management

  • Oversee operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
  • Develop and maintain property management systems, policies and procedures, oversee training and implementation
  • Monitor and implement federal, state, and local housing/landlord-tenant laws as they pertain to affordable housing residents 
  • Motivate staff to achieve a high level of performance, while working through complex issues in a growing organization 
  • Establish and maintain positive working relationships with external agencies (HUD, City of San Francisco, community groups, etc.) in relation to property management 
  • Establish clear metrics against which to measure performance of staff, monitors resident income recertifications, supervises provision of a variety of additional analytical / statistical reports on the operation of the department, program compliance, required forms and other activities within the portfolio
  • Review vacancy reports to ensure consistent 98% occupancy across portfolio or better
  • Designs appropriate Resident Selection Criteria, Property Management Plans, Agreements, and Forms
  • Recommend modifications to property management programs, policies, and procedures, as appropriate
  • Responds to public and resident questions and complaints/disputes; negotiates and resolves the most sensitive and controversial issues; conducts formal hearings as necessary
  • Work with Asset Management to coordinate investor relations to ensure all approval rights and partnership terms are met 
  • Work with Resident Services Department to develop joint policies and practices, support staff on implementation 
  • Build and maintain strong working relationships with residents and resident associations
  • Resolve conflicts between property management staff, resident services staff, and residents 

Fiscal

  • Oversee the preparation, development, and monitoring of annual property budgets and department operations budget
  • Ensure that rent collection procedures are followed and occupancy levels are at budgeted levels
  • Ensure that contracts are regularly reviewed and negotiated
  • Ensure monthly variance reports are generated and steps to correct significant variances are addressed 
  • Participate in project planning with Housing Development division in areas such as: rent-up and marketing, design input, development of operating proformas, relocation planning, income certification systems, marketing strategies, etc. 

Supervisory Duties

  • Responsible for the recruitment, interview, and selection of directly supervised position vacancies
  • Conduct performance reviews and develop work goals for supervisees
  • Coach and develop direct and indirect PM staff 
  • Ensure staff know and follow safe work practices and policies  
  • Lead development of the Department’s annual Work Program 

Senior Management Oversight

  • Supervise, train, and oversee the work of the Associate Director of PM and Facilities, PM Administrator, Legal Administrative Coordinator, Billing Specialist, and Data and Finance Manager 
  • Ensure that property staff positions are filled with competent, qualified staff 
  • Participate as a member of Management Team 
  • Assure that the Department’s work aligns with Chinatown CDC values
  • Help set culture of collaboration and teamwork among staff and between teams
  • Serve as staff liaison to Board Committees and respond to their requests 

Other

  • Work with staff to clarify Chinatown CDC’s responsibilities under 504/ADA 
  • Serve as initial contact person for ADA grievances 
  • Embody organization values (respect & compassion, empowerment, teamwork) 
  • Contribute to a safe and pleasant work environment 
  • Follow policies and procedures, including safe work practices 
  • Other duties as assigned

What You Bring

  • Experience and knowledge of government housing programs and regulatory requirements
  • Strong management, supervision, team-building, problem-solving, and interpersonal skills
  • Strong understanding of HUD/LIHTC/affordable housing regulatory agreements, fair housing laws, affordable housing management principles, and the affordable housing development process, ability to understand local landlord/tenant regulations
  • Knowledge of 504/ADA regulations
  • Staff management and supervision skills, ability to train others
  • Budget preparation, analysis, monitoring skills
  • Understanding of Chinatown CDC’s mission and social/political context
  • Familiarity with asset management
  • Understanding of property management software programs (YARDI)
  • Intermediate-level skills in Microsoft Word and Excel
  • Conflict resolution, de-escalation, and negotiation skills
  • Ability to work under pressure and meet deadlines
  • Ability to review and analyze contracts, regulatory agreements, and loan documents
  • Ability to work with people of diverse economic, social, and ethnic backgrounds

Education and Experience (Minimum Qualifications)

  • Bachelor's Degree in Economics, Business, Planning, or related field, or equivalent experience
  • 5+ years of experience in residential property management
  • 5+ years of experience in supervisory role
  • 2+ years of experience as Associate Director or equivalent or higher in a Property Management company
  • 5+ years of experience in moderate to low-income housing field
  • 3+ years of increasingly responsible experience in budgeting and the oversight of large and complex real estate portfolios, structuring and negotiating property management contracts
  • 3+ years of experience in applying organizational and management practices to analyze, evaluate, and/or manage the development of projects, programs, policies, and procedures.           
  • Proficient in the principles and practices of affordable housing development and administration.
  • Knowledge of Affordable Housing financing programs such as HUD, Section 8, and the City of San Francisco
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Preferred Qualifications

  • Experience in and knowledge of Human Resources principles and practices
  • Asset Management/Compliance Management/Facility Management experience
  • Proficient experience with Yardi
  • Familiarity with San Francisco
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Desired salary*
Have you ever been employed with us before?
Please list the job title(s) for applications in which you have applied for previously. If not applicable, enter N/A.
If you were referred by a current Chinatown CDC employee, please write their name below.
If currently employed, may we contact your employer?*
Please indicate the earliest start date in which you would be available for work.
Please list any languages besides English that you speak/write and indicate the level of proficiency. If not applicable, enter N/A.*
Are you authorized to work in the United States lawfully? Verification of employment eligibility will be required upon hire.*
Are you capable of performing duties listed in the job announcement, with or without reasonable accommodation?*
Other Qualifications (ie: specialized training, certificates). State any additional information that you feel may be helpful to us in considering your application.
I certify that I have read and understand the applicant instructions included with this application and that the answers are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or termination at any time during my employment.

I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or Chinatown Community Development Center and that this application is not intended to constitute a contract of continued employment.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*