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Resident Services Coordinator: I-Hotel
  • San Francisco, CA
  • Full Time
  • Program
  • Entry Level
Job Summary:

The Resident Services Coordinator provides support to a diverse group of residents, mainly the elderly and disabled, living in affordable housing sites. The position requires a motivated and resourceful individual who is sensitive to residents’ needs; has excellent service coordination, community engagement, team building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This position oversees services to several housing sites scattered in the San Francisco Chinatown neighborhood. This is a floater position where the person provides services at multiple sites.
 

Status: Full-time, Nonexempt

Location: Chinatown neighborhood, San Francisco

Hours: Monday through Friday, 9:00 a.m. to 5:30 p.m. plus some nights and weekends

Salary:  $28.60 - $30.11 per hour; Comprehensive benefits 

Schedule: Weekly Schedule. Hybrid (1-2 days remote). 

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do:
  • Provide resident-centered direct services such as light case management, information and referrals, translation/ interpretation assistance, housing stability assistance, and service connections to local social service and government agencies
  • Create and implement programming at the properties including a focus on community building, aging-in-place, educational workshops and resident empowerment
  • Work on other resident services projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.)
  • Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
  • Support residents to access clinical support including referring to the Resident Services Wellness Team or Adult Protective Services
  • Work with Property Management on housing retention and compliance
  • Complete administrative functions such as case notes, intake, and data entry in RS database and other paperwork as needed

Job Responsibilities:

Case Work/ Information and Referral:
  • Orient new residents to Resident Services, conducting intake identify services/benefits that best fit their needs
  • Provide direct services such as case management, information and referrals, and translation assistance
  • Write case notes, documenting referrals, services plans and outcomes
  • Develop cooperative network of government and social service agencies
  • Serve as an advocate and liaison for residents with service agencies and/or CCDC property management
  • Work in partnership with Property Management to educate residents on their rights and responsibilities

Resident Community Building

  • Implement activities that promote healthy community among residents, facilitating support groups, social celebrations, and resident empowerment
  • Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
  • Support resident leadership and empowerment by providing technical assistance to Resident Councils and working with residents to recruit and sustain volunteers for programs
  • Work with property staff and residents to develop and implement activities and systems that promote safety and security

Administrative Support

  • Track resident services data in multiple databases on a regular basis
  • Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
  • Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
  • Provide information for and/or assist with writing grant applications
  • Conduct resident surveys to measure programs
  • Work with the Resident Services Supervisor to measure and report on outcomes for senior buildings
  • Create monthly calendar of events and activities, and produce outreach flyers and quarterly newsletters
  • Assist in recruiting and supervising volunteers
  • Assist Resident Services team and at organization events
  • Attend meetings and trainings
Other
  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned

What You Bring:
  • Ability to work with people from ethnically and socio-economically diverse backgrounds 
  • Sensitivity to issues facing elderly and disabled populations  
  • Understanding of and ability to exercise confidentiality
  • Ability to facilitate group meetings with challenging participants
  • Crisis de-escalation and resolution skills
Education and Experience (Minimum Qualifications):
  • Bachelor’s Degree in Social Work, psychology or related field, or equivalent, combination of education/experience providing support services to low-income elderly populations
  • One (1) year experience providing case management, and developing, organizing, and implementing resident activities
  • Experience with building community, especially working with culturally diverse populations
  • Ability to travel and coordinate services for several buildings in San Francisco
Preferred Qualifications:
  • Knowledge and/or prior experience with property management and/or resident services in an affordable housing environment
  • Knowledge of community resources and services, with particular emphasis on the SF Chinatown neighborhood
  • Knowledge of and sensitivity to the needs of senior residents in low-income housing
  • Knowledge of public benefits
  • Bilingual and biliterate in English/Chinese (Cantonese preferred)
  • Ability to type in Chinese
  • Prior experience measuring program outcomes
  • Working knowledge of Google Drive and Dropbox

 
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